If new to using a computer, you may quickly learn your way around the operating system and be able to try a computer repair. But, when it comes to repairs, you are not familiar enough to tackle them yourself. You know it works and you know it breaks down. You need help to get it to work once again.
If you purchased a service agreement, simply pick up the phone and have them walk you through the repair. This is a paid repair service and you are entitled to use it as often as you need to. One of the techs will take over control of your operating system, with your permission. He or she will diagnose and fix the problem.
If you have no service contract, you can ask a computer literate friend to try to correct the problem. Make sure he or she really does know what to do. You could possibly end up requiring more expensive tech help than you would have needed originally. If your problem involves the registry, you should never attempt to repair that yourself. It can be complicated and create additional problems if you don’t know how to fix it.
Anyone who can follow simple directions can go through a series of diagnostic tests to see if it will indicate what the problem is. You may first try a system restore before anything else. This returns your OS to an earlier time, before it malfunctioned.
Try going to start, all programs, accessories, tools and then to system restore. Follow the directions but keep in mind each operating system may use slightly different names for each step. Find system restore and select a date to restore to. Follow those directions and see if that takes care of the problem.
Don’t worry about not being able to get back any files you have set up since the date you are going back to. You will not lose them. If this doesn’t correct your computer repair problem, you can reverse it and start over, looking at other possibilities.